When you receive your Merchandise, please open all boxes immediately and check contents. We must be notified of any damage or other shipping problems when you receive your products. To serve you better, we request that you inspect all your products for obvious defects within 2 days of receiving them.

Merchandise may be returned for a refund or exchange for 15 days from the purchase date if the merchandise is still in “as new” condition. Returns will only be accepted with prior written authorization and a restocking fee may apply. Shipping costs are the responsibility of the buyer and are not refundable. If invalid shipping carrier accounts are provided, shipping costs will be charged to the buyer's credit card. “As new” means that all items must be undamaged and in their original cartons and packaging along with all accessories, documentation, and parts. The product exterior must be intact and unmarked. The original carton must be in another “shipping” box. No postmarks or labels shall be on the original box. Items not accepted for returns include customized products, ribbon and bows, paper products, edible items, electronically delivered content, stanchions, rope, and carpet. Additionally, any services purchased from Golden Openings are non-refundable.

Our ceremonial scissors are guaranteed to cut. (Every pair except the plastic ones). If they don’t cut, that means they have either lost their bend (3 foot scissors) or you are using the incorrect type of ribbon. If your ribbon looks or feels like cloth and a normal pair of desk scissors will not cut your ribbon, our scissors will not cut it either. We sell plain or custom imprinted ribbon that we highly recommend using with your scissors. The ribbon must also be held or secured tightly on both ends, not drooping in the middle when preparing to cut. If your scissors cut a piece of paper, then they cut. That is always a good test. If they do not cut a piece of paper, then we will exchange them up to 6 months from your purchase, provided you did not try to cut cardboard, hair, or anything unusual with your scissors that would harm the blade. Also, they were not dropped, run over, or harmed in any way beyond our control. They must be kept indoors and stored away from extreme heat and cold temperatures. They should also not be submerged in water as they could rust. We highly recommend purchasing a carry case to preserve the life of your ceremonial scissors, as well. If your scissors are not cutting, and it has been less than 6 months from your purchase, please contact us at 1-800-378-3630 and we will help you trouble shoot your issues or get you a new pair. Thank you!