Shipping policy

Do you offer overnight or express shipping?
Yes, we would be happy to send your order overnight but keep in mind not every product qualifies for overnight shipping. It is possible to get an order next day if placed by 5:30 PM Eastern Time, Monday through Thursday. Orders placed on Friday for Saturday delivery arrival are special requests and incur a higher shipping rate, but we are happy to do this for you! For Friday overnight shipping requests, please reach out to a company representative. Please see our shipping page for more details on our different options.

Do you ship to P.O. Boxes?
Yes, but not all products can be delivered to P.O. boxes due to weight and volume. Contact us for more details.

Can I pick up my items at your physical location?
Absolutely! A majority of our products ship out of our Global Headquarters. 2743 99th Street, Urbandale, IA 50322. However, some larger items are located at our warehouse 1200 SW Brookside Circle, Grimes, IA, 50111 We would be happy to assist you at our office or our warehouse, call first to determine where your items are located. 1-800-378-3630.

Do all items ship from Iowa?
Most items ship from our international headquarters in Urbandale IA, however, you might see shipping coming from our franchise stores in PA, IN, CA, NY and MN. Please ask your sales representative where it will be shipping from before you use our shipping map.

Can you ship to multiple addresses?
Yes, one way to do this is to place separate orders for each address. You may also call or write us, and we can organize the orders for you. For example, we have several franchises that order kits every day that ship to multiple locations. We love doing this for our customers and money can be saved ordering this way.

When do orders ship?
Non-custom orders typically ship on the day the order is placed if placed before 5 pm central standard time. Custom orders may take 3-7 business days to complete production time before shipping. Please always ask your sales representative for expedited shipping or rush production on your item. We work off of YOUR timeline and event needs and do our best to meet your in hands date with the best price possible.

Can I use my own shipping account?
Yes, that is always an option. We can ship via Fed Ex, UPS, DHL, or Post Office. If you choose to use your own shipping account, please contact a sales representative directly to quote your order. There will be a $10 fee to the account for packaging and pick up.

Do you ship Freight?
Yes, no problem and we do this quite often.

Do you ship out of the country?
Yes, almost every day! We ship WORLDWIDE. Please email our sales team with your full shipping address to get a free shipping quote.

Do you offer overnight or express shipping?
Yes. Many of our last minute orders must ship this way, even if we rush production. We offer guaranteed express shipping on any item via UPS, FED EX, or POST OFFICE EXPRESS. We will look to find the best rate for you.

How do I know how much my product will cost to ship?
Shipping calculations on the website are estimates and most of the time, correct. However, in rare cases, actual shipping costs can differ (usually related to international or rush orders). If this situation arises, we will contact you immediately and work with you directly to identify the costs and confirm the order based on the location and items.

Do you charge for shipping?
Unless otherwise specified, shipping rates will be charged upon checkout. You will have a chance to see the shipping rates and the estimated arrival times before completing your order. You can always contact us for more information.

Do you accept purchase orders?
Yes, we accept Purchase Orders. Without a Purchase Order, for first-time customers wanting to pay by check, we request a credit card number to keep on file until the first check payment is received. The credit card will not be charged as long as we receive the check within the Net terms specified to you by your customer service representative.

Golden Openings, Inc. is based out of the U.S., what is your tax/duty policy on International Orders?
Taxes and Duties are the responsibility of the customer, not Golden Openings, Inc.